FAQs

Welcome to our FAQ section. Here you’ll find quick answers to the most common questions about shopping at SENIORA.

1. How can I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

2. How do I track my order?

To track your order, please email us at seniorasho@gmail.com with your order number, name, and email address. Our team will provide you with your tracking details within 24 hours.

3. What payment methods do you accept?

We accept all major credit cards, debit cards, and secure online payment methods supported by Shopify.

4. How long does shipping take?

  • Processing time: 1–2 business days

  • Delivery time (within the U.S.): 3–7 business days
    We’ll send you tracking information as soon as your order ships.

5. Do you offer free shipping?

Yes! We provide free standard shipping on all U.S. orders.

6. What is your return policy?

We accept returns within 30 days of delivery.

  • Free return shipping

  • No restocking fees

  • No final-sale items (all items are returnable)
    See our full Return & Refund Policy for details.

7. How do I request a return?

Contact us at seniorasho@gmail.com with your order number and reason for return. We’ll send you a free prepaid return label.

8. Do you ship internationally?

Currently, we only ship within the United States.

9. What should I do if my order is damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us immediately at seniorasho@gmail.com or call +1 132 786 0198. We’ll make it right.

10. How can I contact customer support?

📞 Phone: +1 132 786 0198
📧 Email: seniorasho@gmail.com
📍 Address: 500 Warren St, Brooklyn, New York 11217, United States